A letter was sent from KPN on 11th February to me, stating that I had to change my email password because it had been hacked (letter was authentic, included my account number, names & address details). I was outside the NL at the time and did not receive the letter before I received an email from KPN on 15th February stating that I had still not changed my password. I do not change passwords ever via email (link) request and wanted first to wait to verify with KPN what was going on, once I was back in the NL. Before I could call, I noticed that my email account had been blocked.
So, I called customer service to unblock it and the guy I spoke with talked me through changing my email password while unblocking my account.
I use an older version of Outlook (Office Home & Business 2010) and I have six other KPN email addresses linked to my main KPN email address on this same account.
When changing my email password I noticed that I now had to create a password containing a special character - so, just added 3 'dollar signs' to the end of my original password.
I checked that I had updated everything correctly but when I went to pick up/send new email, I received the Outlook error saying that the settings on one of my email addresses was no longer correct. It was showing on the main KPN account email address that I do not actually use for email correspondence, but which I have listed as an email address in my Outlook account.
Today I called KPN customer service and after having been told to 'call Outlook, because this is not a KPN problem', I just called back and managed to get through to another Customer Service person who was more willing to assist me. He told a different story. It was a known problem. If you (have to) update your KPN email password, you now have to include a special character. Microsoft doesn't accept this character and this is why an error box is presented, linked to the main email address. So what is the solution, I asked? The guy said that he had spoken with several customers recently with the same problem and who had also already contacted Microsoft. He said that he did not think that there was a solution. He told me to start using Gmail to solve the problem.
I have also called Microsoft today but the (very Level 1) girl on the phone had not heard of the problem. She said that I should switch to Office 365 as the support for Office 2010 was soon ending. She tried to sell me the latest version, but she admitted that she didn't think (i.e. was not sure) if I could use my kpnmail email addresses anymore with the newest version of Outlook.
The problem is not so dramatic, I can live with it but it is just the irritating error boxes (2, in duplicate each time) appearing everytime my email is refreshed. I can click them away but it's driving me crazy. I removed this main email address (to which the errors are referring) from my Outlook account (as I said, I do not actually use this email address), but it makes no difference. Microsoft is obviously just sending the error messages to the main registered KPN email account.
Anyone know anything about this, or maybe a solution? I have a feeling that the info I have so far received from KPN/Microsoft customer supports is not complete or wholly accurate.
P.s. sorry for writing in English, but technical Dutch is not my strongest..
Beste antwoord door AngloDutch