Uitgaande email geblokkeerd door Trend Micro Email reputation Services

Hallo allemaal,

als ik een klant van mij wil mailen word mijn email niet afgeleverd omdat Trend micro ERS aangeeft dat reputatie van mijn KPN ip adres slecht is. Omdat deze dynamisch is wordt deze geweigerd.

Om dit probleem op te lossen bieden zij de volgende aan:

86.90.249.171 is listed on the Trend Micro Dynamic User
List (DUL) because it appears to be an IP address is not
clearly labeled as a static IP.

This email is designed to help you solve the problem by
checking your email configuration (STEP 1 below). If that
does not stop the IP being blocked, then you can contact
your ISP for further action (STEP 2 below).

STEP 1: CHECK YOUR EMAIL CONFIGURATION

Here are two things to check about your mail configuration:

Email Client
============
Check that the Outgoing Mail Server (SMTP) setting on your
email client (such as Outlook Express or Mail) is using
the outgoing mail server for your ISP. Most ISPs require
that you use their mail server to avoid spamming incidents.

Email Server or Proxy Server
============================
If you run a mail server on your computer, or if your local
network uses a proxy server, set the SMTP Gateway setting
on the mail server or proxy server to your ISP's outgoing
mail server. This will force your mail server or proxy
server to send all outgoing mail to the ISP first, and then
the ISP will relay it to its final destination.

====
Note: If you are a RoadRunner business customer, you may
need to contact your ISP to get your business IP marked as
static. They will then let Trend know of the change.


STEP 2: CONTACT YOUR ISP

If the two steps above do not solve the blocking issue,
then If the two steps above do not solve the blocking issue,
then the rDNS for the IP may need to be corrected to
clearly indicate it is a static IP.

Trend's Spam Investigations team can work with your ISP
to solve the problem. You can find the correct email
address to use when contacting your ISP to use by going
to the following web page and typing in your IP address:

http://ip-lookup.net/

Then click on the Domain owner info (Whois /Abuse) link
and look for an email address. You can use this address
to contact your ISP and ask them to work with Trend Micro.

The ISP can start this process by sending an email from
their Domain owner email address to dul@mail-abuse.com.

Thank you for contacting Trend Micro and we hope this email
has helped you to resolve the IP blocking issue.

Wat kan ik hier voor het beste doen?

Mvg, Yusuf

*Admin: topic verplaatst naar juiste board