Cancelled my subscription but i still received an invoice

  • 28 February 2023
  • 4 reacties
  • 34 keer bekeken
W
Rank

Hello,

I canceled my mobile contract within 14 days of receiving my SIM card, however, I received an invoice today and the account is still active. I have not used it since I canceled the contract and I should not be charged as I canceled the contract within the 14 period. I spoke to someone in the phone to cancel it and they said it was canceled and there will be no charges. 

Natasha
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4 reacties

Alex van KPN
Rank
Reputatie 7
Badge +24

Hi @Wrong charge, welcome on our board. 

The first invoice will always be charged. After the cancellation you will recieve a last invoice with a credit for the amount that needs to be returned. 

Let me know if it doesn't work out, or if it will. 

 

 

 

W
Rank

Hi Alex, thank you for your quick response. Could you please check that the contact was canceled when I asked it to be canceled? My customer number is 40106839404. When I look in the app it still seems to be active even though I canceled it within the 14 day period. 

Natasha
Alex van KPN
Rank
Reputatie 7
Badge +24

My apologies for the late response. I don't see a cancellation regarding that customer number.

Did you recieve a confirmation e-mail? If so, please let me know. 

W
Rank

Hi Alex, I still am waiting for my order to be canceled. 
 

I received an email and a letter saying that the order was canceled and I would be refunded the first invoice but I needed to pay it first. Which I have done. 
 

I then received another invoice for the next month and the my account still seemed to be open on the app. I called the help line 2 weeks ago and they said they would cancel it order and refund me but I have not heard anything back. 
 

Please can you help me fix this as I have been calling and explaining the situation since February but nothing happens. I would really appreciate your help. 

Natasha

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