Discount after 12 months not applied as stated in letter from KPN

  • 8 October 2023
  • 9 reacties
  • 52 keer bekeken

Good afternoon,

 

I received the letter from KPN saying that I am getting the discount for another 12 months to pay 45 EUR vs 60 EUR per month. Today I am getting the invoice for EUR 60. How does that work? 

Thank you.

 

Erik van KPN 2 maanden geleden

The discount has been re-applied, Rainmains, starting october 23rd. The discount will run for 12 months from that date on. You can see it on your bill starting with the one you received on November 7. 

Bekijk origineel

9 reacties

Can somebody, please, comment my question here. Thank you. 

Reputatie 7
Badge +30

Hi @Rainmans, we deal with these topics in chronological order. Which means that it can take a couple days before one of us moderators gets to a topic. Other users can reply in the mean time. Which happened with your other topic. But when it's a question like this, other users tend to take a step back as they can't really help with that.

I've looked at your contract and such and I don't see that letter here. When did you get it?

Hi, and thanks for reply. Here is the letter received. 

 

I also have a hard copy somewhere. 

Reputatie 7
Badge +30

Thank you, @Rainmans. When did you get this e-mail and the hard copy?

<double image removed>

Reputatie 7
Badge +30

The image did work, @Rainmans, but it took a while to load. So, I removed the image from your new reply to make the topic less crowded.

What I'm seeing here is that you had a move last month, and I think that might have been the cause of this not going right. To verify that, can you tell me when you received this e-mail?

Without that information I can't further check how to fix this.

The image did work, @Rainmans, but it took a while to load. So, I removed the image from your new reply to make the topic less crowded.

What I'm seeing here is that you had a move last month, and I think that might have been the cause of this not going right. To verify that, can you tell me when you received this e-mail?

Without that information I can't further check how to fix this.

 

Dear @Erik_ ,

Thanks for your message.  I received 2 letters on that topic: first letter by normal post (hard copy) received somewhere in August 2023, another one by email on October 5th, 2023

Reputatie 7
Badge +30

The discount has been re-applied, Rainmains, starting october 23rd. The discount will run for 12 months from that date on. You can see it on your bill starting with the one you received on November 7. 

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