I have a fixed 1 year contract with KPN from last year which ends by Dec 30th 2023.
I had contracted at that point for 52EUR for 200Mbps (+ Fritzbox was offered at 50% off - just to be clear it’s nice but don’t need it as such & just took it thinking part of package) & with 6 month 50% discount. Post my korting was over in May, I payed 54EUR and from June my contract was increased with 3.33 EUR in name of correction making now payment as 59.07 EUR! I was on vacation & didn’t read the details in mail / bank account & just realised it now!
I had a discussion with support team via telephone as well (few mins back!) and unclear on two aspects after the conversation which they were not able to explain:
- Firstly, how can KPN increase prices in a fixed contract. Isn’t it the whole point of fixed contracts that we (myself & KPN) takes a risk and in case a cheaper contracts are available I am to honour the contract and also same goes for KPN?? If that is not the case, why as a consumer am obliged to honour it then!
- Secondly, I was informed the prices correction is due to government instructions and KPN cannot do anything about it. And my question then is that as-on-date if I go and try to take a new contract from KPN, I see for my area for 200Mbps price offered is 50EUR (& 6month discount)! Which means KPN has two different rates for existing customer & new customer? I would really love to see any Goverment instructions thata ask that you are allowed for the same month to offer a different price for two different customers!
This has for sure shook my believe in KPN as it’s for me not only about ~3 EUR but more about trust, which KPN has for sure lost & would be hard for me to think of continuing beyond my current tenure!
Beste antwoord door Thomas van KPNBekijk origineel