Beste antwoord door Mamidi
Bekijk origineelBroadband IP connention is down
The internet lamp is red. The services lamp is orange. Wireless is green. Both internet and iTV don’t work the whole day. I think the problem might be the cable inside the building? Or the regional ? What should I do ?
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Reputatie 7
If your connection is a glass fiber connection turn off the power from the glass fiber modem for a few seconds.
Have you called customer service at 0800-0402 (24x7), they can check the connection.
Have you called customer service at 0800-0402 (24x7), they can check the connection.
Reputatie 7
+30
Hi @Mamidi , welcome! This red light does indicate a problem with your connection. However, it's not immediately obvious whether that is just for you, or a bigger problem. If you indeed have a fibre connection, do as wjb advises. If that is not the case, or it has not helped, we need to take a closer look. The quickest way in that case is to call (0800-0402) or start a chat but I can also help. In that case, fill in your forum profile with postal code (postcode) and house number (huisnummer) and post here that you have done so. Then I'll take a look.
thanks as I mentioned it was a regional problem
Reputatie 7
+30
Good to hear! Am I then correct in assuming the problem has been resolved? Or, at the very least, that it is clear when it will be resolved?
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