Beantwoord

Connection restarts multiple times a day

  • 22 januari 2021
  • 10 reacties
  • 78 keer bekeken

Hi,

Sorry this post will be in English since I'm not able to speak Dutch at the moment.

I have a fiber connection installed around 15 days ago. I have been having
connection dropouts multiple times per day since then. I get interrupted at work, conference calls, etc. I've done everything, resetting KPN Box 12 to factory settings and turning off/on fiber optic box. I'm still getting the issue. 

Here's the log:

01.01.2013 01:02:03    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
01.01.2013 01:02:03    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:02:00    Debug    DNS    
DNS name resolution failure (hengelo0.cust.kpn.net.kpn)
01.01.2013 01:02:00    Debug    DNS    
DNS name resolution failure (hengelo0.cust.kpn.net.kpn)
01.01.2013 01:02:00    Debug    DNS    
DNS name resolution failure (hengelo0.cust.kpn.net.kpn)
01.01.2013 01:01:59    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:01:46    Info    WIFI    
Device <96:48:35:1A:DE:1E> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:57    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:54    Info    SYS    
Modem login was successful
01.01.2013 01:00:52    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:50    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:48    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:45    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:43    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:43    Info    WIFI    
A WiFi device <8C:85:90:37:3E:DB> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:43    Info    WIFI    
A WiFi device <96:48:35:1A:DE:1E> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:41    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:39    Info    WIFI    
Channel: (40/100) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:38    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:36    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:32    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:30    Info    WIFI    
Device <96:48:35:1A:DE:1E> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
01.01.2013 01:00:30    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:29    Info    WIFI    
A WiFi device <18:3E:EF:CF:E9:82> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:27    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:26    Info    UPNP    
UPnP functionality has been activated
01.01.2013 01:00:26    Info    DHCPC    
The WAN DHCP client IP address 10.174.157.201
01.01.2013 01:00:24    Info    WIFI    
A WiFi device <96:48:35:1A:DE:1E> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
01.01.2013 01:00:22    Info    DHCPC    
WAN DHCP client (1) started
01.01.2013 01:00:21    Info    WETH    
WAN Ethernet connectivity has been established
01.01.2013 01:00:15    Debug    DNS    
DNS name resolution is now active
01.01.2013 01:00:14    Info    DHCPS    
The LAN DHCP Server is active
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (.) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (KPN Fon) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (KPN734D66_guest) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (KPN734D66_guest) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been activated (KPN734D66) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been activated (KPN734D66) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
Channel: (0/40) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:14    Info    WIFI    
Channel: (0/6) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:11    Info    SYS    
The Modem has successfully powered up
19.01.2021 23:47:03    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
19.01.2021 23:47:03    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
19.01.2021 23:14:49    Debug    DNS    
DNS name resolution failure (https://app-measurement.com/sdk-exp)
19.01.2021 22:55:44    Info    WIFI    
Device <18:3E:EF:CF:E9:82> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
19.01.2021 22:55:44    Info    WIFI    
A WiFi device <18:3E:EF:CF:E9:82> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
19.01.2021 22:52:48    Info    WIFI    
Device <1E:D6:36:44:1E:44> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
19.01.2021 22:52:48    Info    WIFI    
A WiFi device <1E:D6:36:44:1E:44> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
19.01.2021 22:50:10    Info    WIFI    
Device <96:48:35:1A:DE:1E> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
19.01.2021 22:50:10    Info    WIFI    
A WiFi device <96:48:35:1A:DE:1E> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
19.01.2021 22:48:24    Info    WIFI    
A WiFi device <1E:D6:36:44:1E:44> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
19.01.2021 22:47:05    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
19.01.2021 22:47:05    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:00:58    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
01.01.2013 01:00:58    Info    SYS    
TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:00:54    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:52    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:49    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:47    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:45    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:42    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:40    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:38    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:37    Info    WIFI    
A WiFi device <96:48:35:1A:DE:1E> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:36    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:34    Info    WIFI    
Channel: (40/52) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:33    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:31    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:29    Info    WIFI    
A WiFi device <18:3E:EF:CF:E9:82> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:27    Info    WIFI    
A WiFi device <8C:85:90:37:3E:DB> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:27    Info    DHCPC    
The WAN DHCP client IP address 10.174.157.201
01.01.2013 01:00:27    Info    PPPOE    
PPPoE connection successfully established with user credentials.
01.01.2013 01:00:26    Info    UPNP    
UPnP functionality has been activated
01.01.2013 01:00:23    Info    DHCPC    
WAN DHCP client (1) started
01.01.2013 01:00:22    Info    WETH    
WAN Ethernet connectivity has been established
01.01.2013 01:00:14    Debug    DNS    
DNS name resolution is now active
01.01.2013 01:00:14    Info    DHCPS    
The LAN DHCP Server is active
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (.) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (KPN Fon) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (KPN734D66_guest) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been deactivated (KPN734D66_guest) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been activated (KPN734D66) (band : 5GHz).
01.01.2013 01:00:14    Info    WIFI    
WLAN has been activated (KPN734D66) (band : 2.4GHz).
01.01.2013 01:00:14    Info    WIFI    
Channel: (0/40) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:14    Info    WIFI    
Channel: (0/6) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:11    Info    SYS    
The Modem has successfully powered up
19.01.2021 22:41:19    Info    WIFI    
Channel: (6/11) Channel Hopping initiated/Manually initiated
19.01.2021 22:36:55    Info    WIFI    
Device <64:A2:F9:4C:24:26> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
19.01.2021 22:34:39    Info    WIFI    
Device <8C:85:90:37:3E:DB> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
19.01.2021 22:34:39    Info    WIFI    
A WiFi device <8C:85:90:37:3E:DB> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
19.01.2021 22:34:11    Debug    DNS    
DNS name resolution failure (gtypwggxyco)
19.01.2021 22:34:11    Debug    DNS    
DNS name resolution failure (lodkeshorvq)
19.01.2021 22:34:11    Debug    DNS    
DNS name resolution failure (yvycpqs)
19.01.2021 22:34:10    Debug    DNS    
DNS name resolution failure (nsodsshyghlafzt)
19.01.2021 22:34:10    Debug    DNS    
DNS name resolution failure (wwbiaycrjdopamt)
19.01.2021 22:34:10    Debug    DNS    
DNS name resolution failure (wiwtytjudkhjyv)
 

Help would be much appreciated. Thank you.

icon

Beste antwoord door Thomas 28 januari 2021, 10:26

Ah alright, I've taken another look at the line and it seems that there's definitely a problem with the connection. I'm sending over an engineer to take a look at this. I've scheduled him as soon as possible which is tomorrow morning between 08:00 and 10:00. Does this suit you? We could reschedule to a different time slot if you'd like.

Bekijk origineel

10 reacties

Reputatie 7
Badge +17

Hi @kpntors, welcome to our forum!
I've taken a look at your connection. My data shows your modem has done excactly 100 reboots yesterday but has been online for 15 hours now. This might point to a problem with the fiber connection but it's been stable for 15 hours now.
At this point the issue might also just be a wifi issue. Could you run our our servicetool the online wifimanager  and tell me what it conclusion it comes to? You can also post screenshots here if you'd like.

Hi @Thomas . Here’s the result

 

Reputatie 7
Badge +17

Ah alright, I've taken another look at the line and it seems that there's definitely a problem with the connection. I'm sending over an engineer to take a look at this. I've scheduled him as soon as possible which is tomorrow morning between 08:00 and 10:00. Does this suit you? We could reschedule to a different time slot if you'd like.

@Thomas great! That’s perfect. Thank you!

Reputatie 7
Badge +17

you're very welcome. Let me know how it goes!

Reputatie 7
Badge +17

@kpntors how did it go? Has the engineer solved the issue?

Hi @Thomas . Thank you for the follow up. The technician suspects it could be a wiring issue and I’m still trying to observe if that’s the case by using a different power socket in a different power line within the apartment. I could also use UPS if that doesn’t work. However, now I’m getting a different issue:

 

Reputatie 7
Badge +17

Ah okay! 
There is currently a known issue with the certificates for the webinterface of some of our modems. 
For more information about this please take a look at the dedicated topic:
 

 

@kpntors Hi! How does it work for you now?

I have the same problem, but my KPN Box 12 power adapter is plugged in directly to the distribution panel, so there is not power lines or sockets in between.

The modem restarts periodically and it affects my work, cause it always just in the middle of the meeting. Super annoying.

@Thomas Please advice me what can I do with it.

Logs:

Date/Time Severity Module Message
17.02.2021 13:31:29 Info SYS Modem login was successful
17.02.2021 13:11:56 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 13:11:34 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 13:11:33 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 13:11:10 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
17.02.2021 13:11:10 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:01:52 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
01.01.2013 01:01:52 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated
01.01.2013 01:01:49 Info PPPOE PPPoE connection successfully established with user credentials.
01.01.2013 01:01:47 Info WIFI Device <_MAC_ADDRESS_6_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:01:47 Info WIFI A WiFi device <_MAC_ADDRESS_6_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
01.01.2013 01:01:47 Info DHCPC The WAN DHCP client IP address 10.29.61.7
01.01.2013 01:01:41 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
01.01.2013 01:01:41 Info DHCPC WAN DHCP client (1) started
01.01.2013 01:01:40 Info XDSL VDSL connectivity is up port 1
01.01.2013 01:01:22 Info SYS Modem login was successful
01.01.2013 01:00:58 Info WIFI A WiFi device <_MAC_ADDRESS_3_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:41 Info WIFI A WiFi device <_MAC_ADDRESS_2_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:32 Info WIFI A WiFi device <_MAC_ADDRESS_6_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:30 Info WIFI A WiFi device <_MAC_ADDRESS_7_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:29 Info WIFI A WiFi device <_MAC_ADDRESS_8_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
01.01.2013 01:00:27 Info WIFI Channel: (6/1) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:25 Info UPNP UPnP functionality has been activated
01.01.2013 01:00:14 Info DHCPS The LAN DHCP Server is active
01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (.) (band : 2.4GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (.) (band : 5GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (KPN Fon) (band : 2.4GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (KPN523F46_guest) (band : 5GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been deactivated (KPN523F46_guest) (band : 2.4GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been activated (KPN523F46) (band : 5GHz).
01.01.2013 01:00:14 Info WIFI WLAN has been activated (KPN523F46) (band : 2.4GHz).
01.01.2013 01:00:14 Info WIFI Channel: (0/52) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:14 Info WIFI Channel: (0/6) Channel Hopping initiated/Manually initiated
01.01.2013 01:00:11 Info SYS The Modem has successfully powered up
17.02.2021 13:00:43 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 13:00:43 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 13:00:43 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:58:17 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:58:17 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:56:39 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:56:39 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:56:22 Info WIFI A WiFi device <_MAC_ADDRESS_2_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:56:21 Info WIFI Device <_MAC_ADDRESS_2_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:55:34 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:55:34 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:54:06 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:54:06 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:54:00 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:54:00 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:53:50 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:53:50 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:53:10 Info WIFI Device <_MAC_ADDRESS_1_> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
17.02.2021 12:53:10 Info WIFI A WiFi device <_MAC_ADDRESS_1_> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV])
17.02.2021 12:47:27 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed
17.02.2021 12:47:25 Info SYS TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated

 

Reputatie 7
Badge +17

Hi @AntonKV, these issues are usually quite specific per customer.
I'd recommend you fill in your profile and make a new topic me or my colleagues will help you with your connection!

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