Dear Team,
I have been contacting the customer services for more than 2 months and the engineers keeps coming changing the stuff. Still the internet is not working and is in a bad shape. I call the customer care for the contract cancellation that the guys tell me that i have to keep a commitment of the contract by paying 12 months fees and further moving out. While i told him to keep the other part of the contract for stable connection and speed, the same was unanswered. Everytime the call is shifted from one department to another without response.
Please can anyone let me know what is the process of the escalation of the complaint and how can i reach out to the consumer forum from the government. PLEASE HELP!!
Beste antwoord door Jiske_
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