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Different price on my contract than on the KPN website

  • 12 June 2021
  • 1 reactie
  • 37 keer bekeken
R
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Hello,

I got a different contract price from listed in KPN website. I am not sure if to continue the contract…. please advise.

Website:

 

Received by email:

 

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Beste antwoord door Denise van KPN 15 June 2021, 12:37

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1 reactie

Denise van KPN
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Reputatie 7
Badge +17

Hello @Rong Sun, welcome! I understand you have your concerns about the price of your contract upon receiving the contract via email. The information in the contract is correct. The website shows the price of your subscription excluding the interactive TV. The first six months you get this for free, but after that you'll have to pay € 10,00 a month. The website doesn't show this correctly. Consequently, you see a monthly fee € 10,00 lower than it's supposed to be. The monthly fee as stated in the contract you have received via email is the final monthly fee. I cannot change this, sorry.

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