FTU- NTU incompatability

  • 8 maart 2017
  • 2 reacties
  • 501 keer bekeken

Hi, we just received our first Kpn box with internet modem, interactive tv and the Genexis FiberXport NTU.

We have the new FTU named TK-01 and it's not compatible with the Genexis FiberXport NTU that we received. What should we do in this case? Can we receive a new NTU that is compatible?

Thank you!

2 reacties

Reputatie 7
Badge +30
Do you have a picture of the NT(U), is it the same as this one? https://forum.kpn.com/internet-9/ftu-nt-box-activation-431199/index1.html#post480496
Reputatie 7
Badge +8
Hi, we just received our first Kpn box with internet modem, interactive tv and the Genexis FiberXport NTU.

We have the new FTU named TK-01 and it's not compatible with the Genexis FiberXport NTU that we received. What should we do in this case? Can we receive a new NTU that is compatible?

Thank you!


Hi Oasis,
The problem is clear and well described. In this case, it is best to wait for the KPN in-home "mechanic" (for lack of a better word). I assume you already have an appointment for that?
He/she should have the correct NTU in the car.

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