My modem (kpn box 12) randomly reboots several times a day, 4 to 5 times in the last hour actually. I have the modem for a week now and I could’t find any pattern when or how this happens. I’ve checked all the power connections and changed where it's connected to but still the same issue is there.
This is very annoying and with working from home it's actually very blocking if it keeps happening 5 times an hour.
Beste antwoord door Thomas
Can you describe what the LED's on your modem do when the connection drops?
Are you using any network devices next to our modem like switches,routers or anything like that? (in which case, could you try it without for a while to see if the connection still drops?)
I'd like to take a look at your connection as well, could you update your profile and let me know?
You can reach our regular customer service through 0800-0402 (toll free) or through the chat on www.kpn.com/service