Beantwoord

Need help with installation, fiber box is not connecting, alarm light stays red

  • 7 December 2022
  • 5 reacties
  • 38 keer bekeken

Hi! 

 

I’m having trouble installing my fiber box on the cabinet because the red alarm is on all the time and I got no internet signal. Since I’m an expat and don’t speak the languange, I’m having a hard time on the 0800 0402 phone since it is in dutch. Could someone please help me showing the way to dial to get to talk to the support?

 

Thanks!

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Beste antwoord door Thomas 7 December 2022, 15:55

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5 reacties

Reputatie 7
Badge +20

Hi @victorsouza, welcome to our forum!
By phone on 0800-0402 would still be the quickest way, after the computer sends you a link to our website it'll put you through to one of our co-workers there. They can take a look at your connection.

That said, the red alarm light is generally a bad sign. Have you rebooted he fiber box too? This sometimes fixes it.

Hi, @Thomas, thanks for your help.

 

I’ve tried multiple times but could make it work. One think that I’ve notice is that I needed to open manually the blue protection of the fiber box in the wall, because the fiber box that I was supposed to put on it, wasn’t opening it and fitting, just after manually opening I was then able to connect the hardware.

 

So, when I call this number, it does not redirect straight to the support, I should probably dial a few numbers before right? Could you help me telling me what to dial after calling it?

 

 

Here its the fiber box after connecting on the wall through the way I said.

Reputatie 7
Badge +11

Did you manage to contact somebody yet Victor? If you wait long enough it should connect you to an employee normally. 

Thanks, Remco! I was able to call and schedule a visit of the technician.

Reputatie 7

That's good, I expected the technician will be able to fix it!

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