I hope that I can find some help here, so activation date for my internet subscription was 18 January, yesterday I connected the modem but still I don’t have the internet access. I have fiber connection, but “Glas” diode doesn’t light.
On the order page the “Start met aansluiten” button is blocked.
Is the subscription already activated and there is some problem with the connection, or should I still wait for the activation? I haven’t got any information that everything is activated except than the fact that the activation date passed.
I tried to call the support, but I don’t know dutch yet, but I updated my profile with the client number and address.
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