Beantwoord

So where is the glasvezel genexis box?

  • 12 January 2022
  • 12 reacties
  • 275 keer bekeken
B
Rank

I’m a new customer of KPN, my home recently received the glasvezel treatment. Technicians came, pulled the cable and installed a little box into which it goes. The box has no ethernet output, no conversion capabilities. I understand that I would need a genexis box for that. However, this did not arrive in my KPN package today. My internet switches over on the 18th, and I really need it for work. Please help me figure what needs to be done.

Just to recap: I can install the router that was sent, and set up the network myself. But I don’t have a converter box for the fiber. This is is a completely new fiber rollout. What should be done?

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Beste antwoord door Bart van KPN 14 January 2022, 12:48

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12 reacties

wjb
Rank
Reputatie 7

I assume an appointment is planned where an engineer of KPN will install the ONT (or NTU).

Be positive, avoid negativity, enjoy life and stay healthy!
H
Rank

@bvisser Your glasvezel needs also an NTU( Network Termination Unit) before you can connect to your modem. This NTU will be installed by a mechanic of KPN en after that will be activated. You can't do that yourself ! If your NTU will be a Genexis unit i don't now. There are more units possible…..

B
Rank

@bvisser Your glasvezel needs also an NTU( Network Termination Unit) before you can connect to your modem. This NTU will be installed by a mechanic of KPN en after that will be activated. You can't do that yourself ! If your NTU will be a Genexis unit i don't now. There are more units possible…..

Thank you, I am aware of the necessity of an NTU. However, I have not been informed of an appointment, neither by post nor email. Am I missing something?

B
Rank

I assume an appointment is planned where an engineer of KPN will install the ONT (or NTU).

I would have assumed that myself, however, I have received no communication from KPN regarding this. The person installing the cable said ‘the next guy will do it’, so I assumed a follow-up, but that did not happen. So now I am left wondering of KPN has a process for this, or will I be left without internet come the 18th when the contract changes over.

wjb
Rank
Reputatie 7

I hope that a moderator will soon react in order to sort out what went wrong in either the planning or the coordination.

Be positive, avoid negativity, enjoy life and stay healthy!
B
Rank

I hope that a moderator will soon react in order to sort out what went wrong in either the planning or the coordination.

Do you know how long this usually takes?

Ik_Combineer
Rank
Reputatie 7
Badge +12

I hope that a moderator will soon react in order to sort out what went wrong in either the planning or the coordination.

Do you know how long this usually takes?

It can take a while. First you need to fill in your profile so they know who you are. 

If it is something which needs to hurry up then it might be a good idea if you call with us at 0800-0402. 

KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, (oud-)XS4ALL & KPN EEN MKB. -Geen medewerker van dit Forum-
Bart van KPN
Rank
Reputatie 7
Badge +20

Hi @bvisser, for some reason no mechanic is planned to install the ONT. So I notified my colleagues to contact you to make the appointment. Will you please let me know when there was contact? 

And I also saw you use our ‘overstapservice’ due to that you will always have internet. We will notify your old USP to determine your subscription when KPN is up and running. 

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B
Rank

Hi @Bart_Z , thank you for the help, I was called today about the appointment, looks like we're finally moving forward again.

Bart van KPN
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Reputatie 7
Badge +20

That's very nice to hear. After the appointment I like to hear from you again.

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B
Rank

Everything is prima! :relaxed:  The technicians came yesterday and installed the NTU, and the connection with the router also went live. Enjoying the new fast internet!

Bart van KPN
Rank
Reputatie 7
Badge +20

Nice! :)

If still got any further questions, please let us know

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