I’ve ordered my Service to finish after filling in the emigration form and im still being charged.
I havent been contacted by anyone to solve this. Please, i dont want to be charged for a service that im not using. What can i do?
Beste antwoord door Denise_
According to our administration, you have filed a termination of your contract on January the 5th. As you always have a one month notice, you're contract has been terminated per the first possible date, which is February 4th. Seeing as you always pay your invoices in advance at KPN, you've been charged for an entire month on January 10th. With the newest invoice, which you have received yesterday, we have reinmbursed the costs for your subscription for the days between February 4th and the 9th. As far as I can see, the final invoice is correct.