Today my internet stopped working and after following KPN online troubleshoot instructions it appeared that the fiber optic box in the meter cupboard was not working (no lights were on although it was connected to the power supply).
I called customer service and a technician came and found indeed that the box was not working so it was replaced with a new NT1.
To my surprise, I received afterwards a bill of 60 euro. I do not understand why I have to pay for the replacement of a defective NT1 that stopped working not because of my fault.
Could you please advise if these costs can be waived?
Thank you for your help.