I recently got KPN and configured just 4 days back. I had bitter experience with the technician who has done incomplete job and signed the work completion by himself. Also, the speed check/test not done. He fled just connecting the modem and called me after 5 mins to check if green light comes on. Thats it. No speed test done.
Since the day of getting connected, the internet speed is just 30 Mbits (by KPN speed check), whereas it was assured upto 100 MBits. I can understand the catch "upto", but getting 30% of what assured is too much. Other speed check sites are showing in 20s for upload.
I am living near Beurs, Rotterdam. Hope this should not be a problem for speed.
Is it possible to cancel the contract now? What is the procedure?
Reason: 1) Poor show my technician 2) TV, landline not connected and not working 3) Speed is pathetic. Definitely not my thing.
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Beste antwoord door Bart_
Hey Bala. Thank you for the extra information. I completely understand your desire to get a mechanic: it's a free service for new customers and you may expect a mechanic to properly install the hardware. This, in your case, did not go well. For that reason I will book another mechanic to finish the job. I will contact you about this later today. When the mechanic is present you can also ask him or her about the setup of your wifi. The mechanic might be able to help you finetune the connection you can get a better speed.
I understand you also have a wifi amplifier. You could also try our 'wifi tuner': this online tool will measure the strength of the signal and can do some modifications. Just disconnect your wifi amplifier, so you can get a clean measurement. Instructions are in Dutch, though and I understand this isn't the easiest language to learn. Hopefully you'll manage. I'll contact you later this day about the mechanic.