I changed from my TV&Internet to KPN, and choose the medium pack. Because I am a new customer have a discount for 6 months.
When installed last Friday 19/09, understood that this package does not satisfy me and went to the shop Saturday to upgrade the internet however had to choose for an addition to the pack.
I understand now that I should have chosen the higher pack. In the simulation , reducing the speed to the normal (as this higher pack already has the desired velocity), and with the price difference I still will pay a little more, but would satisfy me.
Just spoke with customer service and was told that this upgrade is not possible as I have a 6 month discount. So the option is to be during 6 months very dissatisfied with the service wrongly chosen. Only after that I can change...
Is this the best KPN can do for a new customer ? Is this the right customer experience you want to transmit?