How do I claim the warranty for the free TV I got in february?

In my opinion please stop yelling first.

Hi @faizalism. I've edited the capitalization outside of your first message. I would like to bring your attention to our forum rules. Please read those before your next reply. 

This is a forum where customers help customers. Assisted by KPN employees. Please treat others with respect. If you still need help with the warranty, please let me know here!

Ok @faizalism, now I think I understand you. You received a welcome gift (tv) and this is stuck. Now you want to claim warranty at the vendor (Philips I think). I cannot answer this question because I don’t know for sure if KPN of Philips is responsible for the warranty. @Bram_ is the person who can give you an answer I think as he is employed by KPN.

I hope your TV is repaired or replaced. Goodluck!

Hi Unfortunately Need the Bill / Proof of Purchase - showing Date of Purchase

I didn't received the letter as it was delivered to my Neighbor at that time

Appreciated if could Please help me to get the details from your system

Thank You & BR

@faizalism

If they're asking for proof of purchase, let me know here. Do fill in your profile in that case, so I can find you in our systems. 🙂

I think @Bram_ is willing to help if you provide your contact details in your profile. Maybe he is able to deliver the letter or another warranty proof. It is normal that service is done via the tv vendor.

Yeah but KPN will ship it to the vendor and topic starter will end up in waiting longer than necessary. KPN is responsible indeed and the vendor is taking care of the repair. It’s the procedure for most of the e-shops.

Let’s see if Bram can deliver the warranty letter to solve the problem.

Please share your details in your profile. Just click your name/icon in the upper right corner and then fill in your customer number and phone number and/or mail.

Some parts of the profile are only visible for the KPN moderators to respect your privacy so do not write details in your topic as it is visible for others also.

With the details provided a moderator like Bram can contact you.

@faizalism thanks for your responses. I've done my best to try and see if we have the same form you received in this box. But we don't have this. I do still want to see what I can do to help you get warranty from Philips. 

What I have done is sent you a copy of the contract and a copy of the e-mail that indicates we sent the television on 02-02-2023. What I would recommend is contact Philips through their contact page. Let them know what the serial number on the television is. Also explain the situation to them.

Also you indicate that the box had been delivered at the neighbors. Does this mean they opened the box?

@faizalism it states that it is important to keep the form for your own administration. Precisely because it is the proof of warranty. 

Have you tried contacting Philips and explaining to them that you got the tv with the promotion? And use the e-mails as proof, since they are recent and dated?