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Application for cancelling my KPN subscription

  • 18 juli 2017
  • 1 reactie
  • 608 keer bekeken

Dear Sir/ Madam,

I have a 2 year subscription of KPN 2015 Zorgeloos, which began August 2016. It includes a Samsung Galaxy S7 edge + sim card. However, in September 2017, I am leaving Netherlands as my Dutch visa expires and moving to Prague, Czech Republic for a duration of at least 6 months, for study reasons. I will, therefore, have to cancel my subscription and end my contract since I will no longer be residing in Netherlands.

Please let me know what action or procedure I need to follow to do so. As the termination of contract was not in my power (visa expiry), I hope no penalties are levied on me. Also, kindly note that I still require the services of KPN for the duration of my stay in Netherlands and will myself indicate the month of cancellation of subscription, after I receive information about the procedure from your end.

Hope to hear from you soon.

Regards,
Rishabh Tathgir

Admin: Edited phone number due to privacy reasons
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Beste antwoord door Paul_ 19 juli 2017, 09:39

Welcome Rishabh, that's a very good question. A legitimate reason to cancel your subscription, and without penalties, is when you have to leave the Netherlands (because your visa expires) but also when you have leave Europe. Also this always goes with proof which you can send to us.

In your specific case it could be a little bit different because you will go to Prague but you are not from there. My advice is: please contact the specific department of KPN to discuss this.

Contact:
Phone: 0800-0105 (free)
Online: https://www.kpn.com/service/administratie/opzeggen/mobiel.htm
Chat: https://www.kpn.com/service.htm (bottom left where it says: "chat met ons")
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Welcome Rishabh, that's a very good question. A legitimate reason to cancel your subscription, and without penalties, is when you have to leave the Netherlands (because your visa expires) but also when you have leave Europe. Also this always goes with proof which you can send to us.

In your specific case it could be a little bit different because you will go to Prague but you are not from there. My advice is: please contact the specific department of KPN to discuss this.

Contact:
Phone: 0800-0105 (free)
Online: https://www.kpn.com/service/administratie/opzeggen/mobiel.htm
Chat: https://www.kpn.com/service.htm (bottom left where it says: "chat met ons")

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