I really dont know what to do anymore.
On 8 october I ordered my new phone from KPN as I had the impression they were the best in NL. (My bad)
By the end of October I still did not have it, as I urgently needed a phone a Kpn employee cancelled my order and created a new one so I can get a phone out of the store stock immediately.
They assured me my sim will be activated within 24h.
After 24h I still had no signal, I contacted kpn and they said I will have signal shortly.
After 48 hours I still had no signal, I contacted KPN and they told me order had been cancelled because I dont earn enough??? And I need to go to a store to get it fixed.
Yesterday I went to KPN eindhoven where they told me they fixed it on the system and that after another 24 hours I should go to KPN veldhoven to order the phone again because only the store where i ordered it can fix it??
And today KPN Veldhoven is closed 😅
I have never experienced such a shit show in the Netherlands.
At this point I just want to cancel everything and go to any other cellphone provider.
Beste antwoord door wjb
I have never experienced such a shit show in the Netherlands.
At this point I just want to cancel everything and go to any other cellphone provider.
I totally understand why you would like to cancel everything and go to another provider.
So the KPN shop in Eindhoven told you that your order has been "fixed" but that you should go to the KPN shop in Veldhoven to re-order your phone?
Strange, I assume your original order included a phone, so KPN Eindhoven did not fully fix the order.
You can cancel your order through this page.
Do fill in your ordernumber and the mobile number KPN can call to reach you.
The form says you should fill the mobile number you got from KPN, but I wonder how they can call you when that number has not yet been activated.