Hello everyone. Just got a brand new prepaid Sim card and also bought a fast mobile data package of 1GB for 10EUR but it does not activate by itself. I'm being kept on the LOW SPEED internet connection "free" unlimited 128kbps network. How do I fix it? I've already paid 10EUR for the mobile bundle but it does not activate :(
Please help me activate my 4G data bundle.
Beste antwoord door Bart van KPN
Bekijk origineel
+21
Hi
Did you start with the “Onbeperkt Online” bundel (*143#) for € 8,99 first? That bundel will be valid for 31 days. No other bundel will start before that, as only one can be active at the same time.
EDIT: Unfortunately, this first one cannot be stopped prematurely.
+22
Dear
It is not smart to post your 06 number on the forum, anyone can read this. A KPN moderator will also delete your 06 number on the forum.
(Google Translate)
This was how much I paid for the Sim card at the grocery store so I guess the unlimited online bundle was the default condition for this Sim card. Can't I oversubscribe de unlimited online bundle with the new one I bought? Problem is: both of them are only valid for one month, so If I can't activate the 4G 1GB bundle this means I'll lose the money I've paid for? Not good at all since a 128kbps connections is kinda useless
+21
Hi
Hi
Well, that's odd.. I'd like to have a refund if possible then. Do I just wait for a moderator to see my post and decide whether they will be able to refund me or nor or is there a way of applying for a refund?
Thanks for your help so far :)
+21
The moderators process topics in order of entry, there’s no way to speed it up. It may take 1-2 days.
Sorry for that. I hope you have a nice weekend anyhow 😀
The moderators process topics in order of entry, there’s no way to speed it up. It may take 1-2 days.
Sorry for that. I hope you have a nice weekend anyhow 😀
Got it. Thanks again!
+21
Hi
To save time you can help by providing KPN with some information. Put your 06-number and the simcard number in your forum profile (click here). Use the field "Persoonlijke opmerkingen” which can only been seen by KPN and don't forget to save your input by Sla wijzigingen op at the bottom.
+20
Hi
Hi
Indeed RBxx helped me a lot.
I've already added my number to my profile. Thanks.
+20
Yes, I saw the number, but I need the simcardnumber for verification.
Yes, I saw the number, but I need the simcardnumber for verification.
OK, I've added the number to my Personal Information field cause I didn't find any other that would fit better.
Let me know if it's enough, please.
+20
Thank you. I have looked into it. I see the low speed bundle will be active til 09-06. The fast one will then be active till 14-06. Will that work for you?
I don't think so, cause I'll have paid for an entire month of fast connection but will be able to use only for a few days. Doesn't seem fair to me. I'd rather have a refund if possible, please.
+20
I have discussed it with my colleagues. We decided to refund. I put 10 euro's to your main account.
I have discussed it with my colleagues. We decided to refund. I put 10 euro's to your main account.
Thank you very much!
+20
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