Hi, i need help fast. I'm using unlimited internet on my prepaid sim card for quite some time, and everything was fine until yesterday, when i got message that i dont have credit. I checked, and it was 0€ balance, and i didnt touch anytimg, only mobile data using. Then i send message SALDO and i got sms that my package is still active and i have 0€ balance. I top up credit with 15€, and internet started to work again, but after few minites i saw again 0€ balance, and internet package is still active, and it will end till 18.09. It's acting like as it is not active internet package, but it says that it is. It's confusing, and i dont know what to do and how to resolve problem. Can someone help?
Beste antwoord door Susan_
Hi Sinisa222, welcome to our KPN Forum!
First of all, can you give me the 06-number which you are using and where you have the problem with. You can add this to your Forum profile
at the bock of 'persoonlijke opmerkingen'. Then I can search in the system for a solution in this situation!