Beantwoord

KPN Asked me to call them back but menu is in English

  • 8 September 2023
  • 1 reactie
  • 58 keer bekeken

I am trying to make a new fiber connection for my new place before I move to the Netherlands. KPN sent me an email asking me to call them back on 0800-202017, enter a 7-digit code and select option 4. I am calling the number but the menu is in Dutch and I do not understand it. When it picks up I enter the code then it asks me to speak after the beep but I do not understand what it asks me to say. It 's something about a mail or SMS. Does anyone know what this menu wants and can translate it for me? I have spent too much money on international calls and call center keeps hanging up on me.

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Beste antwoord door Thomas van KPN 13 September 2023, 11:16

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1 reactie

Reputatie 7
Badge +20

Hi @frank20a, usually this means you have to confirm your order or my colleagues need more information. Did you receive any other information?