Beantwoord

KPN Thuis discount not taken into account for KPN Mobiel

  • 21 December 2023
  • 3 reacties
  • 36 keer bekeken
D
Rank

I received today the factuur for KPN Mobiel for December 2023, and it did not include the 7.50 EUR discount I am supposed to receive, since I also subscribed to a KPN Thuis service.

Please refund this to my account as soon as possible.

 

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Beste antwoord door Denise van KPN 22 December 2023, 11:11

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3 reacties

Denise van KPN
Rank
Reputatie 7
Badge +17

Hello @Daveholopainen, welcome.

Is one of the subscriptions new? Because it seems your subscriptions have not yet been registered for Combivoordeel. You can do this yourself:

  1. Go to our website for the online form.
  2. Scroll down and add your information. You can add a maximum of 10 mobile phone subscriptions.
  3. Check ‘Ik ga akkoord met de voorwaarden’. And then click ‘Check aanmelding’.
  4. Your request will now be processed. You'll receive a text message and/or email when your application has been approved.

When Combivoordeel has been activated, you will receive the discount on your mobile phone invoices.

"There is a defiance in being a dreamer" ― V.E. Schwab, The Invisible Life of Addie LaRue
D
Rank

Last month I activated the discount as I was instructed.

I received today the factuur for january and still the discount is not included.

I want to this to be fixed, otherwise I’ll switch to another provider.

Denise van KPN
Rank
Reputatie 7
Badge +17

I understand you'd like for this to be fixed. I advise you to give us a call at 0800 0402. My colleagues can look into this and make sure you get the Combivoordeel.

"There is a defiance in being a dreamer" ― V.E. Schwab, The Invisible Life of Addie LaRue

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