Hello,
I ordered home internet last week, the modem reached me. The active date was 26/04/2024. But I did not receive any confirmation e-mail from KPN.
I don't know whether I will do the installation myself or a technician will come, I would be very happy if you could help me.
Thanks in advance
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Beste antwoord door Noordzee
Bekijk origineel
+28
Hello
You have to do the installation yourselfes. Today (26-4-2024) is the start of your contract.
This is the instruction:
My KPN internet subscription started on April 26. I've been trying to use broken internet for about a week. My internet keeps cutting out.
I contacted KPN customer service and they sent a technician. The technician tried to solve the problem and found that the problem was in KPN's underground cables. He said that he needed to make an appointment with another company for this and made an appointment for April 13th.
Now my question is, I am paying for internet that I could not use, why?
It's strange that no one wants to apologize for this. Of course, I applied to KPN to cancel my internet subscription. I don't know when it will be processed.
I am not satisfied with KPN customer service!
+12
Hi
I filled out the online form to cancel my KPN internet service. In the confirmation email I received, it said that I would be called by KPN customer services, but no one has called me yet. What should I do to speed up the proceedings? Thanks in advance
+12
I'm an kpn engineering and I don't work at the customer service, so I'm sorry but I cannot help you with that. An moderator should be in this topic after a while and can answer you.
+21
Hi
Hi
Klantnummer:****
Unfortunately, the Kpn technician could not fix the fault, he said that the problem was in the underground cables and made an appointment for May 13 with another company.
Admin: gegevens verwijderd i.v.m. privacy
+21
What a pity the technician couldn't fix the issue. Good to read that a new appointment has been scheduled. I hope they can resolve the problem this time.
Hello
I applied to cancel my internet subscription, but I still haven't received an answer. No one called me about this from KPN.
I need to cancel my internet subscription as soon as possible (I have already applied within the 14-day cooling off period).
Because I cannot use the KPN internet and I decided to buy an internet subscription from another company.
I would be very grateful if you could help me, thank you in advance.
Best wishes, Ahmet
+21
Unfortunately, I cannot assist you with canceling the subscription. You are best advised to contact our customer service (0800 0402), and they will assist you further with this matter.
My internet problem is still not fixed! A technician from KPN came today and checked the cables.
Afterwards, I received an e-mail from KPN saying that your problem was resolved. But the problem was not resolved and I still do not have an internet connection.
I cannot reach customer service after 20:00.
By the way, even if I want to cancel my internet subscription, I cannot, because KPN does not call me even though it gives me an appointment!
This is ridiculous and I don't know what to do
+12
If you want to cancel you can call KPN at 0800-0402. What did the technician do? Do you have an copper or fiber connection?
+21
Hello,
I have two questions for you. First, I applied to cancel my internet subscription on April 26. KPN customer service was supposed to call me but did not. Then I called KPN customer service and explained the situation. They said they noted the problem and that the cancellation department staff would call me.
However, despite the time that has passed, no one has contacted me yet. Could you kindly check the status of my application? What do you recommend I do about this?
My second question is regarding my invoice. Normally, I am supposed to pay €35 monthly. My first invoice was €35 plus a €25 installation fee, but my second invoice is €53. I am unable to understand the reason for this discrepancy. I would greatly appreciate your assistance in this matter.
Thank you very much for your help.
Best regards
,
+21
I see in your file that a colleague has tried to call you 9 times regarding the cancellation of your internet subscription but was unable to reach you. Therefore, it is best if you contact our customer service again yourself. During this call, you can also ask your second question. Your last invoice is indeed somewhat unclear and can be better explained over the phone.
Hi
Thank you very much for your response.
Today, I called customer service and asked on which dates they tried to contact me. Unfortunately, they could not provide any information. You mentioned that I was called nine times, but I did not receive any calls (perhaps the KPN employee dialed the wrong number). I also learned the details of my invoice, but there is still a problem. My basic internet subscription(without extras), which should be €35 for the first nine months, appears as €42.5 in the second month. The customer service representative could not explain this situation either.
It was quite difficult to communicate because the customer service representative did not speak English fluently. I am trying to resolve the issue by writing here, hoping that you can assist me. My basic invoice should be €35 for the first nine months because that was the agreement in my contract. What can you do about this?
Thank you in advance for your assistance.
Best regards
+21
Hi
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