I am facing WIFI disconnection and slowness frequently. When I am on the ground floor at my house..WIFI does show full signal but when I am on the first floor it drops down to 2 singles on my laptop and the speed reduced drastically. Could you please help me in fixing the issue.
FYI- It’s been two weeks since I took this connection and my first experience is no so great.
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Hi
Hi Marcia- Thank you for your response.
I have already use for wifi_tuner, It just changed the channel but no real improvement. When the connection was installed I have been told that if my speed decreases less than 50Mbps I am eligible to receive free WIFI extenders. However, I have never received the desired speed . I am having 100Mbps download and 10Mbps upload of internet connection but my speed hardly goes beyond 45Mbps.
I am not sure if you or your team has visibility to read the speed and test results which I already performed twice. I need someone to contact me to solve this issue asap.
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Could you update your forum profile with your zipcode + housenumber and your customer number? I will look into the results from the wifi tuner!
Can you please give me your email so that I can share the details one to one.
Or else you can look at my details in the KPN database.
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I should have mentioned that your zipcode, housenumber, customer numbers and ‘persoonlijke opmerkingen’ is only available to you and KPN. So there's no one else who can see it :-).
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Hi
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