Beantwoord

How can I share data with my family?

  • 25 June 2023
  • 5 reacties
  • 114 keer bekeken
T
Rank

Goedemorgen

We recently signed up for three mobile phones and home internet. I was informed I could share up to 50gb of data with my family. I have unlimited, my wife and daughter have the 3gb plans. I’ve installed the MijnKPN app and all three numbers and my huis show in the app. When I go to share I only have the option to share with museums etc. When I click on automatic sharing it just gives me an information screen about sharing as a feature. 
 

what am I not grasping in my limited Dutch understanding?

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Beste antwoord door GeSp 26 June 2023, 14:45

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5 reacties

GeSp
Rank
Reputatie 7
Badge +18

Hello @ten9eighty 

 

To be able to share mobile data you also have to add all 3 mobile numbers to your ‘voordelen’, you can do that here: https://www.kpn.com/combivoordeel/aanmelden.htm

After that it should be possible to share data with your family members.

 

You can find here more information about sharing data (in Dutch):

 

 

T
Rank

That was the first thing I tried. I try to add them and it tells me…

“Het is nog niet gelukt om je aan te melden, mogelijk ben je al aangemeld.
Een mislukte aanmelding kan komen door één van onderstaande redenen.”

I know I’m putting the info in correctly. I’m copying it directly from my KPN account where all the numbers and address are listed 
 

 

GeSp
Rank
Reputatie 7
Badge +18

Sometimes it doesn't work, a KPN employee can add the numbers manually for you.

You can call customer service on 0800-0402 so they can do it.

Or a KPN moderator on the forum can also do it for you, if you want that fill out your forum profile and also add all 3 numbers to it.

T
Rank

Thanks for the info. I filled out my profile completely to include customer number and all three phone numbers. Hopefully a moderator picks this up soon.  

Thomas van KPN
Rank
Reputatie 7
Badge +20

Hi @ten9eighty,welcome on our forum! I see you already connected the subscriptions. it seems our system got stuck on your request, I've reset the request and everything should be working now!

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