Vraag

I can't cancel my subscription because I'm in Australia and my account is still being charged

  • 21 May 2024
  • 2 reacties
  • 22 keer bekeken
A
Rank

Hello! 

I’m Arabella, and I came to get a Dutch sim card for my 6 month exchange back in October 2023. The lady at the store in Zeist told me it was a month to month contract because she knew my situation only being in the Netherlands for 6 months. As I have know figured out she accidentally gave me a 12 month subscription and I am still being charged for using a service that I am not using!! I have just submitted an emigration report on Kpn website, but I really want this to be resolved soon because as I have read online, I know people really struggle to contact you. 

 

I am more than happy to provide details for you to reach out to me! 

Thanks, 

Arabella 

2 reacties

huistijger
Rank
Reputatie 7
Badge +21

Hi @Arabella Archibald 
The forum cannot do anything for you, this is a costumer helping costumer forum.
You really have to call KPN.
From abroad this is +31 6 1200 1200
Available on: Mon-Fri between 08:00 - 18:00, Sat. 08:00 - 17:00. (NL time)
Closed on Sundays and public holidays

Natuurlijk praat ik tegen mezelf, maar soms heb ik even het advies van mijn katten nodig. -----------iMac 24 M1  macOS Sonoma 14.5 1000/1000 Box12b TV+
N.N.
Rank
Reputatie 7
Badge +11

You can also contact KPN via X or Facebook @Arabella Archibald 

https://www.facebook.com/kpn

or X (Twitter)

https://x.com/kpn

Bedenk geen oplossing voor een niet-bestaand probleem.

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