Hello
I recently tried to set up a phone contract with KPN through Belsimpel. It was rejected twice with no explanation, no matter I tried to follow KPN guidelines about max “toestelkrediet” and so on (I have a foreign EU passport).
Belsimpel advised to contact KPN directly, which I did. I called the KPN number provided by Belsimpel to solve this sort of matters, and a dismissive and quite unfriendly lady told me I had to go to a Belsimpel store in person to set up a contract. There are no Belsimpel stores where I live, and to this remark she just replied “I don’t know”. Her attitude was just like “ I am not going to do anything for you, find a store and solve this yourself”. The offer and telephone I had chosen is only on Belsimpel, so going to a physical KPN store won’t solve it.
I read in another post on this forum that if I called that number, a KPN person would know what to do.
I am quite disappointed with the service and attitude shown by KPN on this matter. I also have KPN at home but next time I will think about another provider if this is how they help customers.
About the phone, should I just give up and buy a phone contract with another provider or can KPN actually do anything for this?
Thanks
*Admin: titel aangevuld i.v.m. vindbaarheid
