Hi, received invoice with the wrong billing amount. Got new sim card/subscription 3 weeks ago of amount 36 e, which suppose to be discounted to 26e . My invoice is 80e, even thou havent called anywhere, didn't text anyone, just used the internet which one suppose to be unlimited, even thou havent even used much of it. As i understand 25 e is connection fee, so max amount should be 50 e, why is it double?
Beantwoord
Wrong invoice. Amount is too high
Beste antwoord door Vikash van KPN
Hello
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+19Hello
Probably you're missing Combivoordeel, to get that that you also must have a KPN home internet connection, do you have that?
Normally Combivoordeel should be automatically switched on if both living addresses are the same, are those indeed exactly the same for both subscriptions?
If everything is in order then you can also activate Combivoordeel yourself on this page: https://www.kpn.com/combivoordeel/aanmelden.htm
See also:
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+22Hello
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