Beantwoord

blinking light, no internet

  • 29 November 2020
  • 6 reacties
  • 3513 keer bekeken
L
Rank

Dear Team,

we connected the modem on the 24.11 and the internet green light on the modem is blinking since then and we do not have access to internet. Do we still need to wait for internet to be accessible or there is something wrong going on? How do I check the status? 

Many thanks, LM

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Beste antwoord door lamaria 4 December 2020, 10:17

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6 reacties

Erik van KPN
Rank
Reputatie 7
Badge +30

Hi @lamaria, welcome! Good of you to bring this to our attention. The signal should have activated on the 24th. Would you please reset the Experia Box. You can do this by inserting a pin in the small reset hole at the back. Press until the lights on the front go out, then release. Give the box some fifteen minutes or so to fully restart and see if this has properly triggered activation. If it still doesn't work after that, come back here and let us know. We'll have to plan a technician to come out to you, then. So, in that case, please also indicate a few moments when that would be convenient.

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
L
Rank

hi @Erik_ , thanks! I followed your instructions and nothing happened: still blinking, no internet. I called the colleagues and they told me that there was a delay, but the internet should be active by today 01.12. I am a bit worried, since I work from home, that my work will be compromised. Can you help me? 

L
Rank

hi again @Erik_ , your colleague told me now that a technician will come on 3rd to fix it. Can I have a disposable SIM with internet in the meantime? I do not know how to work properly without internet. best regs

Lisa
Rank
Reputatie 7
Badge +17

Hi @lamaria! Although I would like to send you a temporary solution. Delivery takes 2-3 working days. It is already too late to provide you with this. :grimacing:

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Erik van KPN
Rank
Reputatie 7
Badge +30

As far as I can see, @lamaria, everything should be in working order now. Can you confirm this?

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
L
Rank

yes, now it is working, thanks! I had to buy Giga from my phone provider to be able to work though and if I would start complaining earlier I might have received a kpn disposable card, as @Lisa  said.

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