Experia V10A shows green light but internet is not working

Yes sure!

I will update.

But it is really sad and unexpected of KPN service not to work!
I for the very same reason changed my previous supplier to KPN to avoid these issues.

But let’s see !

Hello,

I AM NOT SATISFIED!

After the mechanic visit he mentioned that there was a error in configuration on KPN side because I upgraded from 50 to 100 mb/sec

It was working for 1 day with decent speed.

After that next day (Thursday) speed was down. Download speed around 80-90 Mb/sec and upload speed maximum 1-3 Mb/sec

and on Friday since morning same issue as Modem turning Green with giving no internet!

I am working from home and now this problem with the internet I have to buy my phone internet around 35 euro already I have spent and I guess many more to spend!

Why Should I pay KPN then?

Again!

The appointment was for 8-10 am! When I told during the time of making an appointment that person should call me before 9:30 as I will have to join meeting from 9:30-10:00.

But then Mechanic called me on 9:45! 
I told him if he can call me back at 10:00 he refused and said, “I am on time and now I must wait for the new appointment” which he don’t know when will happen! 

I personally find this behaviour really RUDE!

and now I regret to switch to KPN.

As I do not have internet I have to go to the office in this crisis! 

I want to simply cancel subscription with KPN and look for other provider.

Also your 14 day policy I am well aware of that, but that doesn’t make sense if I ordered on 27th April and my internet starts on 18th May. So without even experiencing the service how do you expect me to rate the service and change my mind if I don’t like it!

For the record I am still waiting on the call to make an Appointment!

Hello,

Another SAD attempt.

I got the call with another disappointment saying the Scheduling app is not working or something and asked me to call back at the number I will receive in SMS!
But so far I haven’t received any SMS or a call back from the employee!

Are you guys testing my patience or generally that’s how you treat the customer? 

Terrible SERVICE! 

The mechanic came by..internet started working…after one day (weekend as usual) Friday afternoon same problem!!!!

I am just tired of all this shit!!

Call centre person decide to give me 30 euro on all this trouble (When I have paid now 80 euros!!!!)

Another call centre person to solve the internet problem have sent me the emergency device to have an internet running. While the mechanic is scheduled for Tuesday 9th June! 

So far the trend is Mechanic will fix the problem mid-week. I will have internet till the weekend and right before the weekend, it will stop and then the Mechanic will come next mid-week! 

This is the last chance I am going to wait and if this doesn’t work out I am going to Ask for Complete REFUND of 52 euro + 80 euros I have spent so far & cancellation of the contract !!!
 

An Update! 

The mechanic came by today and to be honest she knew within few min what is the problem! I don’t know what was wrong with previous mechanics! Anyway, she informed me that the problem is from outside box card where everyone receives the internet from. Apparently, it is handled by 3rd party and as long as that 3rd party do not solve this problem with the box I will have to face this issue.

Now current situation is I have to be dependent on the emergency device with 50GB limit. She has put the request to topup 50 GB again as I was already at 40 GB this morning and I dont know when it will happen.

Now the invoice part!

I have checked that I have been charged for the 28th May onwards till 30th June in my first invoice! (starting date is 18th may but I think I had problem from 23rd May)

So basically I had internet only for the period of 18th May to 22nd May and then the problem is there! I received emergency internet on 6th June! 

So from 22nd May till 6th June, I have almost paid 80 euros out of my pocket to buy the internet service. (I have receipts for all)

Now I am interested to know What KPN is going to do about this?

No emergency device is out of data now and I am without internet again 

An Update on the situation:
 

Finally ! It looks like my problem has been solved. After another mechanic visit he found out that apart from the “card for glass fiber” cable from that card to my house is damaged or something. So he changed it and since thursday I have good internet connection without disruption.

Also the emergency device was topped up so I had backup on the same day.

Now I want to request about the refund for the days I did not have working internet connection and it is from 22nd May 2020 till 11th June 2020 afternoon.

Please let me know how it is calculated.

Hello Vikash,

That was regarding the situation until 5th June. But even after that I did not had internet connection for a week or something.

That is why I am asking if you can re-evaluate the amount on based of total interrupted service which is from 22nd May 2020 till 11th June 2020 afternoon (15:00).

Ok. But I would like to know this amount in number that’s what I was asking for.