Beantwoord

How to return a modem?

  • 31 August 2020
  • 1 reactie
  • 743 keer bekeken

We signed up for fibre internet with KPN last week. We have received 2 modems (we were only supposed to receive 1) and will not be using either of them, we have our own router and tehrefore have no need for any of the modems. How do I return them? “Weggoien is zonde“!

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Beste antwoord door Sanne van KPN 4 September 2020, 19:01

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Hi @T Storey and welcome to our forum! Haha, weggooien is zonde indeed, so you can pack the hardware into a regular cardboard box and write the following address on it:

KPN
Antwoordnummer 10119
2400VB Alphen aan den Rijn

You can then hand that box in to a PostNL location near you and that's that! Do save the proof of shipment you'll receive for about a month (or make a picture of it), just in case. 

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