Beantwoord
I have very slow Internet...help!
I have very slow Internet ... help!
Beste antwoord door Erik van KPN
It is indeed kiloByte you're measuring, so the speed you're getting is within parameters. The 128 kbit is strictly enforced (as in, no higher speeds), but it is possible that in practice you experience less speed because of background data use by apps on your phone and so on.
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Can you please check the speed of your internet connection using https://kpn-itns.speedtestcustom.com on a PC that is connected through a networkcable.
What is the speed?
What is the speed?
10 kbs, on my phone. I have bundel for 8,99eur. I think tha I should have 128mbs...not 10mbs max.
Please help
Please help
I assume that you have the "Internet bundel" below.
In that case you should have a speed of 128 kbps. Still very slow but for functionality like whatsapp is should be fine.
In that case you should have a speed of 128 kbps. Still very slow but for functionality like whatsapp is should be fine.
+32Hi Ocnagard, welcome to the forum! It seems to me that wjb is on the right path here. For €8,99 the only bundles we have are the prepaid ones with a speed of 128 Kbit. The 10 Kbit you mention, is that what the speed test gives as a result?
+32Just one more check question. You are absolutely sure that the speed test measures 10 kilobit and not 10 KiloByte? The speed of the bundle is 128 kilobit, which translates to about 16 KiloByte. If you get 10 KiloByte, it is a bit slow, but still reasonable.
If it is really 10 kilobit, can you fill in your 06-numnber in your forum profile, in the field 'Klantnummer mobiel'
If it is really 10 kilobit, can you fill in your 06-numnber in your forum profile, in the field 'Klantnummer mobiel'
So it's 11,6 kB/s, which is 92,8 kb/s. Not very fast indeed, but also not terribly slow.
(B = byte, b = bit, 1 byte = 8 bits)
(B = byte, b = bit, 1 byte = 8 bits)
1 persoon vindt dit leuk
K = Kelvin, k = kilo. (@Erik_ , misschien ook goed om jullie site hier eens op te corrigeren.)
92,8kb/s is still not the 128kb/s that you should be able to get.
92,8kb/s is still not the 128kb/s that you should be able to get.
+32It is indeed kiloByte you're measuring, so the speed you're getting is within parameters. The 128 kbit is strictly enforced (as in, no higher speeds), but it is possible that in practice you experience less speed because of background data use by apps on your phone and so on.
Yes, 0.11Mbps is very slow but ... 0.11Mbps is 112kbps and that is almost the speed belonging to the databundel that you purchased.
0.11Mbps = 0.11 * 1Mbps = 0.11 * 1024kbps = 112,64kbps.
I can't make it anything else so the speed you receive is almost the maximum speed of the databundel you purchased.
I know the speed is very very very low, but unfortunately it is the the max you will get with this databundel of 128kbps.
I can't make it anything else so the speed you receive is almost the maximum speed of the databundel you purchased.
I know the speed is very very very low, but unfortunately it is the the max you will get with this databundel of 128kbps.
Ocnagard schreef:
We have the same tariff with my friend
In that case your friend is very lucky as the speedtest says he gets 14540kbps instead of the 128kbps he/she is entitled to or could it be that he/she has the databundel below.
Don't shoot the messenger, i can't change it.
+32If your friend is getting 14 Mbit speeds, he must have a different data bundle. What I can do for you is check which bundle you currently have. If that is the Zorgeloos Online bundle, then the speeds are correct. Add your phone number to your forum profile (the field 'klantnummer mobiel').
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