My experience with KPN was really surprising. My first appointment for the installation was on January 11th. There were four appointments in total, and the technician in charge did not appear at any of them. Not only did he not show up, but he didn't even bother to call to say he wasn't coming. I imagine that people at KPN think that people have nothing else to do than stay at home and wait for the technician to come. After the fourth appointment, no one bothered to make another appointment. I received a message from my current provider who was happy that I had decided to stay with them. I hadn't decided anything, KPN had decided it for me. A few days ago I received a message with a new appointment for today and guess what... They did it again, the technician didn't show up. What can you expect from such a company? Either they don't have enough staff, or they're not competent, or... Anyway, I've had enough. Even if their internet service would be the fastest in the universe and their price the cheapest, I won't continue with KPN. Remember that if one day you have a problem with your Internet connection, which is very likely because KPN cannot even make appointments to install a cable, you may have to wait a week, or two, or a month for the technician to appear, without internet, without television, without a landline... although they will continue to charge you for that. In short, my advice is that there are many companies that can provide internet and telephony services, I don't know all of them, but what is certain is that none are as bad as this one. You're still on time...
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