Hello,
I am a new subscriber and will start using fiber optic connection. Since I am switching from coax cable, I don't have an active connection point or media converter at the end of the fiber box in the meter cabinet.
First, an appointment was made but the technician was late and didn't come on time and we have agreed on re-scheduling. I've called customer service for another appointment.
Couple of hours later, my next appointment got canceled and I got the following message saying I had already had a fiber connection and needed to complete installation by myself.
> Beste klant, volgens onze gegevens heeft u al glasvezel, en heeft u geen monteur nodig om dit aan te sluiten. Wilt u toch meer weten over een afspraak met een monteur? Bezoek dan https://ga.kpn/monteur Groet, KPN
When I check my fiber box again, I haven't seen a connection point for ethernet, therefore the task is not achievable with the given hardware (router).
Do I need to buy a media converter and connect it by myself or should I expect a technician?
Best regards.
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