Dear KPN Customer Support,
I am writing to express my deep concern and dissatisfaction regarding an issue that occurred during a service installation at my home by one of your technicians, which remains unresolved despite my numerous attempts to seek resolution through your customer service channels.
A year ago, during the course of internet installation, my home's radiator was inadvertently damaged by your technician, and I had to arrange its repair. Unfortunately, I had to bear the cost of this repair myself.
Since the incident, I have made multiple phone calls and filed complaints with your customer service center, seeking resolution and a fair reimbursement of the repair expenses I incurred due to no fault of my own.
Time and time again, I have been assured that I would be contacted to resolve this issue. However, it is highly disappointing to note that, despite these assurances, no follow-up contact or proposed solution has been forthcoming.
I respectfully request an immediate response to this matter and, more importantly, a full reimbursement of the repair costs that I have incurred due to the actions of your technician.
I look forward to a prompt resolution of this issue.
