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The internet doesn't work, blinking green light on fiber box and modem

  • 9 April 2024
  • 3 reacties
  • 30 keer bekeken
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I did the installation exactly how the guide says. The only problem is. In the modem's settings in browser the status is : disconnected

The wifi is connected. The cables are in the right place. I made a reset too and the phone or anything else I have connects to the wifi ,but the internet doesn't work. 

Also. On the fiber optic box "connection" is bleeping with green light , on the modem too.

The first is on the fiber optic box 

The second is on the modem

The third photo is on the web version 

 

 

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Beste antwoord door Jeroen van KPN 11 April 2024, 08:24

Bekijk origineel

3 reacties

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Jeroen van KPN
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Reputatie 7
Badge +19

Hello @FlorinMihai, how are the lights at the front of your modem? It seems the internet led is possible not green. The fastest way to fix this is to call the customer service. You can reacht them by calling the free of charge number 0800-0402. An agent can then take tne necessary steps to get your internet up and running. 

"You hear all these people saying, 'Oh, Pep, what a good manager he is.' Forget about it. Cruyff was the best, by far". Pep Guardiola
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It has been resolved. The internet wasn't connected from the IPS ( I mean from kpn) 

Someone needed to come and give it connection.

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