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unstable WIFI esperia V10A

  • 2 September 2019
  • 3 reacties
  • 101 keer bekeken
Federica86
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hello, I put kpn few days ago and there s something wrong with the signal.
Signal is quite good but drop unexpectedly and I have to re connect my devices every time.
It s very unstable, I work from home and I need something stable.
I just reset the box, I didn t restored it yet.
I m using only the 2.4 but seems is not working.
I red is better to change box and move to V10...

I will call kpn but in the meantime I want know if there a solution... maybe restore to factory default or do something else.

thanks

Fede
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Beste antwoord door Alex van KPN 3 September 2019, 18:50

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federica centonze
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een nieuw topic.

3 reacties

Alex van KPN
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Hi Federica, welcome on our board.

Would you please fill in your profile with your address so that I can check your connection? When working from home, are you using a VPN? Does this only happen when using the VPN? Also, what devices do you have?
Federica86
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H Alex_p!
I Ve done! I put my address!
The issue happen not only with the vpn but also when I use my pc not for job.
It s a disaster...

Can you check for me ?

Thanks
federica centonze
Alex van KPN
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Reputatie 7
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The signal itself seems to be good, and the V10A shouldn't be the issue with this problem. I say this from experience, using one myself at home. Would it be ok for me to reset the router from here?

I would also like to send an engineer to check the connection and the connection point, if this doesn't work. The only problem is the first free one I got is on the 10th this month, in a week. So I hope the reset helps. at least temporary.

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