Vraag

It is not possible to report a change of address in MijnKPN

  • 17 February 2023
  • 3 reacties
  • 34 keer bekeken
C
Rank

Hello.

I have been using KPN for about a year. I am satisfied with the service, but I am having a problem with the personal data menu of KPN and it has been going on for about a year.

 

Frankly, I think there is a problem with KPN's database. There are two separate subscriptions in my account, one of them does not have an address. And also this account has never been activated.

 

I will be moving soon and would like to report a change of address.

However, an error screen appears when I select “Verhuizing doorgeven”

I've been having the same problem with similar processes for about a year, and the solution suggested to me is to call 0800-0402. But when I call this phone number, I am expected to speak Dutch, which I haven't learned yet. Unfortunately, KPN is incapable of finding a permanent solution to this issue.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een nieuw topic.

3 reacties

PeterG
Rank

That looks like a serious Catch 22 problem.

There is a third option: in a KPN store.

Find the nearest store.

I have reported this problem to the kpn moderator team by the way.

Welkom op de klant helpt klant community. Groet, Peter (TV v10 FttH).
PeterG
Rank

Also this:

Have you tried another browser?

 

Welkom op de klant helpt klant community. Groet, Peter (TV v10 FttH).
Remco van KPN
Rank
Reputatie 7
Badge +13

Did you manage to resolve the issue? I see that Peter gave you great tips. You could try another browser or visit one of our stores as an alternative option. 

“Living is easy with eyes closed Misunderstanding all you see"

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank
Forumvoorwaarden