Dear Kpn,
I am a former International student in the Netherlands, who returned to my home country 5 months ago. since then, I have been attempting to cancel my mobile contract, but I have not been able to. As a result I have incurred many penalty charges, and recently received an email from KPN threatening to refer my case to a collection agency. My mobile number has been disabled, and so I cannot call the regular customer service line. Furthermore, there are no English language menu options on your international customer service line. On your website there appears to be no email address available, which I can use to contact customer service. Is there an email or direct number which I can use to call customer service to resolve my issue? Please help me, this situation is highly distressing.
