Beantwoord

Change databundle

  • 16 August 2023
  • 4 reacties
  • 46 keer bekeken
N
Rank

I activate unlimited bundle,128 kbps. I dont like the speed of internet. Its very slow.can not even browse anything. So I activated another bundle, but still its using old bundle 128 kbps one. 

Please help me with changing the bundle, deactivate old one(128 kbps)  and use the new one.

 

Thanks

icon

Beste antwoord door PeterG 16 August 2023, 23:45

Bekijk origineel
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een nieuw topic.

4 reacties

PeterG
Rank

Did you taken the bundel which automatisch stops after 31 days? *143# stops automatisch after 31 days. Then you can take another. 

Or the repeating one? *142#

 

Welkom op de klant helpt klant community. Groet, Peter (TV v10 FttH). NIEUWE RADIO zender: 4EVER49 op nummer 810
N
Rank

It is automatic renewal off one. 

And i selected new bundle 500MB data one(automatic renewal off) before the old one expiry.

PeterG
Rank

You have the automatisch renewal???

Then that Will be the prefereren one. 

At leest you have to sit out the 31 days. If it is the repeating one you can make to stop it at the end of the 31 days  periode. By sending *142*009# .

The one with 143 Will not renew but stop after 31 days.

Welkom op de klant helpt klant community. Groet, Peter (TV v10 FttH). NIEUWE RADIO zender: 4EVER49 op nummer 810
N
Rank

Thank you for the response. But i suggest KPN should change such policy. In such cases, it should override the old bundle and activate the new one.

Anyways thanks for clarification. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank
Forumvoorwaarden