I have signed up for the unlimited data but it’s too slow for me. I signed up for another bundle which is 200mb (25mbps) instead but I still can’t use it. Please refund the bundle that I recently purchased. Thanks!
Beste antwoord door RBxx
Bekijk origineel
+21
Unfortunately, a KPN employee here on the forum cannot help you (directly).
A bundle that has been activated cannot be removed, not even by KPN. You will have to wait until that bundle expires automatically after 31 days. Only one bundle can be active, so the 2nd bundle is on hold. What is possible is the following: the 2nd bundle can be reimbursed by a KPN moderator if that bundle expires unused. You will then receive those costs back as calling credit.
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