Beantwoord

Pre-paid KPN does not allow me to call abroad

  • 17 April 2021
  • 4 reacties
  • 65 keer bekeken
H
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What is the best to contact KPN way to contact KPN to solve an issue with my pre-paid card?

 

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Beste antwoord door Erik van KPN 17 April 2021, 21:58

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4 reacties

Erik van KPN
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Reputatie 7
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Hi @Hendrik147, welcome! The quickest way is to call us at 0800-0402 (free). Alternatively we can assist your here. In that case, fill in your forum profile with the telephone and sim card numbers (both can go in the ‘klantnummer mobiel’ field) and reply here when you've done so. We'll get back to you then tomorrow morning. 

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
H
Rank

Thank you, @Erik_ .
I have entered the numbers in my profile.

Maja van KPN
Rank
Reputatie 7
Badge +20

Thanks @Hendrik147!

When I check your balance, I see you have a call credit of €0,00, which explains why you're not able to make any calls. If you top up your balance, you should be able to use your card again :slight_smile:

H
Rank

Thanks, @Maja_ 

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