Beantwoord

Prepaid simkaart niet meer actief [ENG]

2 jaar geleden
13 May 2021
3 reacties
36 keer bekeken

hmsendjaja
Nieuwkomer
1 reactie

I visited KPN Winkel at Gelderlandplein 102, 1082LB Amsterdam, around 1 pm on 12 May 2021, to ask about KPN prepaid sim card. An officer explained to me and asked for the KPN number I used. I told him. After I got home, I realized that my KPN number had become inactive. I still have a credit on my sim card (4.78 euros) and an internet quota (1G bundel). However, now I can't use the KPN sim card anymore. Quite disappointed with this incident.

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Beste antwoord door Denise van KPN 15 May 2021, 17:27

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3 reacties

Reputatie 7

+17

Denise van KPN
Moderator
6118 reacties
2 jaar geleden
15 May 2021
Antwoord

Hello, @hmsendjaja, welcome! Thank you for your message. I understad you're quite upset about this incident. May I ask what your question regarding your prepaid sim card was? And could you add your phone number and sim card number to your profile? You can add these to your profile under ‘persoonlijke opmerkingen’.

H

hmsendjaja
Auteur
Nieuwkomer
1 reactie
2 jaar geleden
15 May 2021

Dear Denise,

Thank you for your response. Yesterday (14/05), I stopped by the KPN shop at Rokin Amsterdam. I reported a complaint about my KPN sim card suddenly being inactive. An officer there helped me, and he managed to make my sim card active again. Unfortunately, he didn't tell me why suddenly my KPN sim card was inactive. However, I am grateful for the service.

Reputatie 7

+17

Denise van KPN
Moderator
6118 reacties
2 jaar geleden
17 May 2021

I am glad to hear my colleague from the KPN shop was able to resolve your issue. :smile:

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