Beantwoord

Can't contact customer service from the U.S.

  • 18 January 2023
  • 1 reactie
  • 31 keer bekeken
T
Rank

Hello. I was a student in Den Haag but graduated in July 2022 and have been back in the U.S. since August 2022. Before I left I canceled my account with KPN. I canceled with the municipality and have documentation from KPN that I canceled my account. However, I continue to receive a bill for over 50 euros with no explanation about what the charge is for. I really liked the KPN service while I lived in Den Haag but receiving threatening emails about charges that shouldn’t exist is becoming tiresome.

I can’t call the customer service number listed on their site (+31612001200). I called my carrier and they tried too saying it doesn’t have enough digits and isn’t a real number. 

 

Can someone please help me?

icon

Beste antwoord door Marcia van KPN 23 January 2023, 15:38

Bekijk origineel
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een nieuw topic.

1 reactie

Marcia van KPN
Rank
Reputatie 7
Badge +30

Hi @Tenn, welcome! The phone number you mention is the right one and should work! Strange that it doesn't! Could you please update your forum profile with the mobile phone number, your customer number and adress? Let me know when you updated your profile and I will look into it.

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank
Forumvoorwaarden