I canceled my subscription in May, still not processed

Hello!

This is exactly what they’ve been doing to me as well! I’ve been cancelling since May, I paid off everything in July and now they sent another bill for the month of august event though I don’t even have the service anymore. Unfortunately, no one follows up either in the matter and I’m calling now on a weekly basis to have someone cancel the bills. Did it get sorted on your side? 

Admin: moved comment to commenters own topic

Hi! 
I’ve been cancelling over the phone because that’s how I was told to proceed.

Back in July I even paid off the “final payment” supposedly and customer service said it would be cancelled. It turned out the person (I’ve made two reports against him as I have his name, I can share it with you later) wrote that I wished to extend my contract (which is a lie - I also gave consent to listen through the call to hear that I was calling AGAIN to cancel the subscription). 

I should and won’t be paying any bills coming in, honestly it shouldn’t take 4 months to cancel and I don’t understand why this is not being escalated knowing that the person (M.S.) went against my wishes and didn’t cancel. I asked for assistance and was told someone would call, then I was told no one will call as I only have a foreign number and KPN refuses to call to a non Dutch number. The bill for August September is not something I should be paying, I’m not a customer nor user since MAY. Supposedly the Mobile subscription that this person M.S. didn’t cancel has been cancelled but no one has responded to the bill that KPN wants to be paid.m for the month of august and September due to this employee. How can we proceed? And should I contact HR personally to report this person? The fact that an employee has, with my bank details chosen to extend a contract against my wishes is extremely uncomfortable. I’ve asked for support, for emails, I can look up HR people from LinkedIn but I honestly just want to resolve this bill and not have to do anything with KPN due to its lack of quality and service. 
 

My profile is updated, I had someone else telling me the same and then no one ever followed up. 
 

Best,

carolina 

Hello, 

I believe there’s a misunderstanding but “trying to reach me on different platforms”, you haven’t even reached me by email? You personally didn’t even contact me though I followed up with the details here on my profile so where did you contact me?

I have cancelled monthly by the phone on your customer support line monthly. I paid the monthly fee and asked to cancel and Marcel Safar put the explicit comment of “wishing to proceed”, against my consent. I spoke to jörgen kramer last week who saw what has happened and told me I would be refunded on the mistake. I haven’t received a refund yet and today I received ANOTHER BILL. This contract was supposed to be cancelled. I received the email saying I’ve cancelled so can you please cancel this is too much. It shouldn’t be this hard, I’ve been asking to cancel since the 19th of May! 

Hello, 

I was supposed to be refunded 3 weeks ago, still nothing. Can I get an update? 

Thanks

Carolina

I see you had contact on the first of december with my colleague. 5 december you got an e-mail with a phone number and a pincode. Please call that number as soon as possible. My colleague would like to speak to you about your issue.