Beste antwoord door Susan_
You can make an appointment via the internet, this website can help you with that. You must login with your clientnumber (klantnummer) and zipp code before you can make an appointment.
You can also call with us, via 0800-0402, and say in the beginning 'KPN installatiemonteur'. Then they will redirect you to a colleague who can help you with that.
The LiveChat function is also an option.
Ofcourse I also want to help you, but it's a little bit diffucult because we don't have 'live' contact. That's necessary because I don't know on which days you are available and stuff like that. So only when you can't get any contact with the option above, I can help you. If that's the case, can you fill in your Forum profile with your clientnumber, zipp code, mobile phone number and full name?