Beantwoord

KPN never cancelled my old contract

  • 1 May 2024
  • 1 reactie
  • 11 keer bekeken
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I asked for a cancellation of my subscription in December. I got an email with confirmation that it will be cancelled per 31-1. Until now (1-5) i am receiving invoices. Now it looks like I am not paying for my subscription. I already have another one, in another address. I went to the store to ask about it, they sent a request, but now I got the email that my subscription is cancelled per 31-5. So i have approx. 200€ debt to Pay for a mistake of someone else. I am not using the dutch number, so Its difficult to reach the customer service. Thats why I went in person, but no clear answer either. What can I do now? 

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Beste antwoord door Denise van KPN 3 May 2024, 10:32

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Denise van KPN
Rank
Reputatie 7
Badge +17

I am sorry to read your subscription did not get cancelled in time, @AnnamariaZ. Unfortunately, I cannot help you with cancelling your subcription. I have to ask you to give us a call at 0800 0402. Or you can use +316 1200 1200. 

"There is a defiance in being a dreamer" ― V.E. Schwab, The Invisible Life of Addie LaRue

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